Key Contacts

Day-time Services

Student Advice and Support
Located in the Students’ Union Building, the Student Advice and Support Office is the first point of contact if you need help. You can drop by the office or make an appointment to talk to an advisor.

The Infohub is a one stop shop for all student related enquiries. Here you can, amongst other things, collect replacement ID cards, enquire about University support and services, and pay for accommodation, graduations, letters and resits.

Counselling Service
The University’s Counselling Service offers free, confidential counselling on issues which are causing distress and inhibiting effectiveness at University or in an individual’s personal life. You do not have to be in crisis to use counselling.

University IT
Service Desk
01224 273636

AUSA Advice
AUSA Advice, run by the Aberdeen University Students’ Association offers free and impartial support to all students.  They deal with private accommodation, academic appeals and complaints, Part-time employment, employability advice, money, and health.

Multi-faith Chaplaincy
Based on the High Street, the University Chaplaincy offers counselling as well as additional support and advice for all students. You don’t have to be a member of the chaplaincy to use these services – everyone is welcome.

Mental Health Aberdeen
Mental Health Aberdeen is a charity, local to Aberdeen City and Aberdeenshire, providing support services, counselling, and advice to people affected by challenges related to mental health and wellbeing.


Need help now? 24 Hour and Out-Of-Hours Services

Police and Emergency Services
Emergency call: 999
Non-emergency call: 101

NHS 24
Emergency Health contact
Call if you are unwell and you need to speak to someone before your regular NHS service reopens.
Call free on: 111

Campus Security
9A Dunbar Street
AB24 3UD
Emergency Tel: 01224 27 3939 – Calls to this number will be recorded for training and safety purposes
Non-emergency Tel: 01224 27 3327


Nightline is run by students for students. They offer anonymous listening, information and support and remain confidential, anonymous, non-directive, non-advisory and non-judgemental. Open 8pm – 8am every night during term time and the Easter break. If you do not wish to speak on the phone, they also offer an instant messenger and email service.

01224 272829

Student Resident Assistants

The SRAs are a vital resource based in University accommodation. You can go to them with any concerns you might have – homesickness, exam worries, relationship or family problems, tensions between flatmates or simply if you need someone to talk to in confidence. SRAs work from 6pm – 6am but you can also contact the Community Liaison Officer, based in Adam Smith House, Hillhead, during the day to discuss any concerns.

Breathing Space

Breathing Space provide a safe and supportive space by listening, offering advice and providing information.

You can speak to a Breathing Space advisor on the phone on: 0800 83 85 87.


Samaritans are available around the clock for confidential advice. You can talk to them any time you like, in your own way, and off the record – about whatever’s getting to you.

You can call them on: 116 123

Young Minds
Young Minds offer information to young people about mental health and emotional wellbeing as well as providing a list of organisations that you can contact if you would like to speak to somebody. They also offer a parents’ helpline for parents worried about their children.